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The Importance of Natural Consequences in High Conflict Personality
People with high conflict personality often, if they will learn to adapt their behavior at all, it's only through natural consequences. In the workplace, we want to confront people with possible consequences like loss of job and have them get coaching. You've got to teach them how to manage their personality better. We find maybe half of the people that we put through workplace coaching change their behavior enough that they can keep their job and not be as difficult. And the other half may need to be asked to leave.