Challenging PM Industry Norms with Mark Brower
Peter Lohmann's Podcast
Building Trust Through Communication in Property Management
This chapter explores the vital role of customer service in the property management industry, highlighting the significance of trust and quick communication. The speakers discuss strategies for maintaining high service levels and managing client emotions, emphasizing proactive engagement to foster loyalty. They also address the challenges faced by business owners in handling negative feedback and the importance of resilience in client relationships.
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