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ServiceNow Series E17: David Arbour, Senior ServiceNow Architect at GlideFast Consulting

The Alldus Podcast - AI in Action

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The Importance of Keeping Customizations to a Minimum

The obvious answer here, with anyone who's developed or done architecture, is to keep customizations to an absolute minimum. "We really drive configuration over customization in the platform as much as we possibly can," he says. All customizations should be evaluated thoroughly, planned for, carefully and always implemented with the next developer in mind.

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