Decoder with Nilay Patel cover image

TSA’s chief innovation officer on surveillance, security lines, and surrendering to PreCheck

Decoder with Nilay Patel

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Exploring Innovation and Protection within the TSA

This chapter explores the TSA's innovative approaches to protection through continuous process innovation, mission model innovation, and disruptive innovation. It emphasizes the role of design thinking in workforce development and examines how success is measured within the organization.

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