How Overcommunication and Mistrust Erode Credibility

Jimmy Wales reveals the foundational principles around trust that helped build Wikipedia. 

— YOU’LL LEARN — 

1) How trust helped Jimmy achieve 52X productivity

2) The common assumptions that erode trust

3) How our systems encourage mistrust

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— ABOUT JIMMY — 

Jimmy Wales is the Cofounder of Wikipedia and the Wikimedia Foundation. Named one of Time’s 100 Most Influential People, he has been recognized by the World Economic Forum for his contributions to the global public good. He lives with his family in London.

• Book: The Seven Rules of Trust: A Blueprint for Building Things That Last

• Website: TrustCafe.io

— RESOURCES MENTIONED IN THE SHOW — 

• Study: “On the Folly of Rewarding A, While Hoping for B” by Steven Kerr

• Study: “Guarding the Firewall: How Political Journalists Distance Themselves From the Editorial Endorsement Process” by Gregory Perreault, Volha Kananovich, and Ella Hackett

• Tool: GPT-OSS

• Book: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey

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