The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Joel Califa, Senior Product Designer at GitHub

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Facebook's Safety Checks: How They Lost Their Way

I think a lot of features start out being very innocent and even good features. A great example of this is Facebook's Safety Checks, if you remember that? Yeah, absolutely. So we might barely notice that we're doing it, but we are doing it. And the results are kind of real. It's not something that's super obvious, right? Honestly, it's baked into capitalism. Incentive structures run on businesses thriving.

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