Leadership is not about exerting authority. It's about gaining respect, and it's about showing people the way. Too many young leaders think leading is like a about being loud and aggressive or crackin. You haven't done enough to develop your own skill set. If you're already aware that there's a problem in your game, you can try to fix it. Have some heat of it, guys.
In today's episode, Andy answers your questions on how to respond to customers' difficult questions, if there is such a thing as being too aggressive when pursuing your goals, and what's the best way to lead individuals older than you.