The chapter delves into the challenges organizations face in defining accountability using tools like RAZEYS and RACI charts, stressing the importance of clarity and meaningful conversations over creating artifacts. It explores the concept of project stewardship and the necessity of having a trusted steward to manage complexity effectively and ensure tasks are on track. The discussion also touches on the importance of supporting individuals in key roles to prevent burnout and create a psychologically safe workspace for successful project outcomes.
The RACI matrix (as well its cousins DACI, DARCI, etc.) aims to neatly categorize stakeholders into roles—who’s responsible, accountable, consulted, and informed for every decision your team makes. We spend a lot of time filling out those RACI boxes, because it’s supposed to give us order and predictability—a single source of truth for all future choices.
We’re all about achieving real clarity, but we often see RACIs treated as a one-and-done exercise, rather than something that evolves with a team. People end up in the “R” or “A” space without having the actual authority to execute a role, and then we make those roles the fall guy for a system never set up for them to succeed.
In this episode of At Work With The Ready, Rodney Evans and Sam Spurlin explore the good intentions that lead us to make RACIs in the first place, where they fall flat, and why decision making is always more complicated than what can be captured on a chart.
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