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Hank Malik – Because You Need To Know
Because You Need to Know Podcast ™
K.M. - What's Missing?
knowledge management is a trendy business fad that will soon be put on a shelf and overtaken by something else. But the actions of those things, if we focus on the people process and technology, how does that not relate to a achievable return on investment? What's missing? I think it's the tangibles. It's the tangible deliverables. On big projects, change management is the first area that gets the gut. The real moment comes in convincing the board that my KM project should continue.
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