How to Stop the Bleeding

CNN.com's John Defterios looks at how the company dealt with an issue that caused a spike in traffic on its website. The site had to be re-scaled from just public and so live customer traffic going back and forth, he says. But it was also triggered by previously unobserved behaviour which they were not aware of before. They have now resolved the problem but are taking steps to make sure their system is working properly again.