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6min chapter
Why Good Digital Product Managers Are Often ‘Wrong’ (and Why That’s OK)
The Frictionless Experience
Navigating Online Order Frustrations
This chapter recounts a speaker's frustrating experience with a series of canceled online orders, highlighting the impact of the sunk cost fallacy on consumer decision-making. It explores the challenges faced by product managers in understanding user behavior and the critical need for effective data analysis to enhance the digital product experience.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode