The Human Risk Podcast cover image

John Sills on Customer Experience (Part One)

The Human Risk Podcast

CHAPTER

Navigating Frustrating Customer Service

The chapter recounts a personal experience of overcoming obstacles and impracticalities in purchasing a chair, shedding light on the rigidity and lack of empowerment in customer service interactions. It emphasizes the importance of considering customer and employee satisfaction in resolving challenges efficiently and effectively. The discussions highlight the need for flexibility and common sense in customer service interactions to enhance overall satisfaction.

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