Globally recognized leadership and customer experience expert Neen James joins John Jantsch to explore the power of creating exceptional experiences in business. As a keynote speaker and author of Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business, Neen shares how attention, anticipation, personalization, generosity, and gratitude can transform ordinary interactions into extraordinary results. Listeners will learn practical strategies to stand out, build loyalty, and make every client feel valued.
00:00:00 Start 00:00:53 Meet Neen James 00:01:45 What Is Luxury? 00:03:42 Luxury as a Feeling 00:05:15 Experience Elevation Model 00:06:45 Luxury Lever: Attention 00:09:22 Luxury Lever: Anticipation 00:13:11 Experience Audits 00:14:58 Luxury as Ease 00:16:06 Engaging Five Senses 00:17:50 Human vs. Automation 00:19:56 Standing Out Strategy
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