The Future of Banking: Embracing Digital and Customer-Centric Product Management

Product innovation in banking faces significant challenges, including legacy systems, regulatory constraints, risk aversion, and the need to balance digital transformation with traditional services.

In this episode of Banking Transformed, we explore the dynamic landscape of banking product management with Puneet Chhahira, VP and Head of Product Management and Marketing at Infosys Finacle. Our conversation reveals how financial products are evolving beyond traditional services to meet changing customer expectations and technological possibilities.

Puneet shares valuable insights on how banks can foster innovation cultures, accelerate digital transformation, and effectively implement AI technologies to enhance both product development and customer experiences. We also discuss the critical role leadership plays in driving these changes and how banks can balance technological advancement with human-centered design principles.