Shana says she was taught to 'block' people in a way that would make them feel more comfortable. She describes the blocking as being between you and what's making you uncomfortable. But also knowing when they're ready, which can be very difficult for someone who is not used to it. Shana: "I could talk shop on for days, all the while moving closer and closer to dead people"
Shawna Rodabaugh and Ian Wolf talk about reducing fear in learning context on episode 379 of the Teaching in Higher Ed podcast.
Quotes from the episode
You have absolutely no idea what people are capable of until you put them in a situation where they can flourish.
-Shawna Rodabaugh
The true measure of whether I can teach or not is if I can bring it down to the level where someone who has never seen it before will understand it.
-Shawna Rodabaugh