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Let’s Protect Our Frontline Workers from Rude Customers

HBR IdeaCast

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Is There a Pandemic of Rust in Frontline Work?

In a survey, 73% said that they were rude to coworkers. They blamed it on stress. 61% claimed that they were overloaded with work. People are exercising less and not getting as much sleep,. And all of that makes it much tougher to regulate our emotions. I think the other big one is negative emotions.

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