How much financial and operational damage did the update cause?

We’re off today for the holiday, but wanted to share this episode.

Sonos, the high-end speaker company, is still reeling from its disastrous app update over a year ago. WSJ’s Ben Cohen explains how the company lost revenue and approximately $600 million in market capitalization. Then came the layoffs and a CEO exit. Jessica Mendoza hosts.

This episode was first published in March 2025.

Further Listening: 

The Glitch That Crashed Millions of Computers

The Snowballing Problems at Vail Resorts

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