Navigating Student Loan Servicing Challenges and Opportunities

After three and a half years, the pause on federal student loan payments is coming to an end. Getting more than 40 million borrowers back into repayment will be an enormous challenge, especially because many students who graduated when the pause was already in place have never made a payment.

We put borrowers' questions to two experts: NPR Education correspondent Cory Turner, and Carolina Rodriguez, director of the Education Debt Consumer Assistance Program, a non-profit funded by New York State to help residents navigate repayment of their student loans.

Read Cory's list of 12 things every student loan borrower should know.

And if you're having an issue with your student loan servicer, Cory wants to know. Email him at dcturner@npr.org.

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