The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom on Product: Speeding back up when momentum drops

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Product Engineering - Is Your Product Getting Slower Than You Used to Be?

Rigt: We're hearing a lot of feedback bubbling up from some of our people and teams that we're getting slower. And when you hear from your from some of your best people, you're moving slower than you used to, that's not good news. So we did as we surveyed some of our best people, other different managers and leaders in the product engineerng org. Surveyed them, and they gave us amazing feedback. Then we talked tothem directly, one to one to follow up and understand the nuances and the details,. pulled all those things into themes. It was only last october that we started this, and were nto the new year. But so

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