What happened when Sonos released a redesigned app?

We’re off today for the holiday, but wanted to share this episode.

Sonos, the high-end speaker company, is still reeling from its disastrous app update over a year ago. WSJ’s Ben Cohen explains how the company lost revenue and approximately $600 million in market capitalization. Then came the layoffs and a CEO exit. Jessica Mendoza hosts.

This episode was first published in March 2025.

Further Listening: 

The Glitch That Crashed Millions of Computers

The Snowballing Problems at Vail Resorts

Learn more about your ad choices. Visit megaphone.fm/adchoices