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Identifying Use Cases in Knowledge Management
How do you help a business line identify their use cases? Bcause i think this point of use cases, myrna, is like, so critical. A lot of executives come o say, let's do knowledge management. But they're lacking the why or what that'll do for the organization. And also the tide of knowledge. I think if you really want to be successful, you may don't understand what u're talking about?"