Experiencing Data w/ Brian T. O’Neill  (UX for AI Data Products, SAAS Analytics, Data Product Management) cover image

104 - Surfacing the Unarticulated Needs of Users and Stakeholders through Effective Listening

Experiencing Data w/ Brian T. O’Neill (UX for AI Data Products, SAAS Analytics, Data Product Management)

CHAPTER

What's the Difference Between Listening and Listening?

The first book was called mental models, with some subtitles. The latest one is called Time to Listen and focuses more on practical empathy. Each of these books are an evolution of the other; they're just each a little bit more mature versions of each other.

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