6min chapter

Masters in Business cover image

Amazon's 'Everything War' with Dana Mattioli

Masters in Business

CHAPTER

The Downfall of Amazon's Shopping Experience

This chapter examines the negative transformation of Amazon's shopping environment, highlighting increasing advertisements, poor customer service, and soaring prices since the pandemic. It critiques the company's corporate culture that prioritizes market dominance and profit over product safety and consumer welfare, illustrated by alarming anecdotes about dangerous products sold on the platform.

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