Conversational Assistants - What Makes Conversation Really Fluid?

Conversational assistants have essentially, like, when using large language models, there's a four-layer model. This is just a conceptual framework. Like, you want to have what I would describe as your first layer, which isyour base model. And then you have knowledge of the world and knowledge of your company or knowledge of the domain,. Then you have your third layers, which is, like, what are the objectives, right? Because, like, it's one thing to know about Starbucks. It's another thing to know  what is your job, right? They have different objectives. And then lastly, is like knowledge of the customer. So these four things in