The Question and Answer Content on georgia.gov

A lot of the work that we did initially was finding out more about not only those who are using georgia.gov from the standpoint of who these users are, what motivates them and what brings them to the website. And we also wanted to make sure that this was something that would be a proven use case and a proven set of requirements for those that we wanted to serve. We forget oftentimes about those who might not actually have a computer at home or might be using different forms of technology in ways that are completely devoid of any tether to the website that we operate in.