Is There a Place for Learning Models to Be Found?

In the field of user inner face design, we talk about people having a mental model of a soft ware product they're about to use. How do you think it can help learning professionals to understand their audiences schemes and mental mottos? Is there a place for trying to get into the audience's head and understanding what structures and expectations already exist? "It's critical for people who are designing any kind of learning models to think about melomodels and schemes"