EP 153 | Aggelos Mouzakitis (Glofox) - Taking a more human approach to diagnosing churn and retention.
CHURN FM
00:00
The Curn Exit Survey
If you're doing annual contracts, preminently post renewal, asking the question of like, what nearly stopped you from renewing this time round? Because that way s while you also likely to get really, really strong feedback from people that ae still manage to stick orround. Another thing is, while thing is also very interesting to look at, isand the contects of the curn exit survey,. Where we give a lot of focus to a thing in turn attention, and again, often it's too late, is also the inverse. S really like depending on your cycles.
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