10min chapter

The AI in Business Podcast cover image

Metrics and Strategies for Driving Customer Experience in eCommerce Workflows - with Abhijeet Kumar of Amazon

The AI in Business Podcast

CHAPTER

Navigating Hardware and Customer Experience

This chapter examines the interplay between hardware advancements and customer experience, highlighting the shift from a hardware-centric model to an integrated approach influenced by customer behavior. It emphasizes the importance of tailored AI applications and strategic investment in technology to optimize eCommerce user interactions.

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