Faith has come up with a handy acronym, A-H-E-N, that she uses with her patients to help them understand the kinds of things that tend to piss people off. The idea is it comes from one, two, or three of the following variables: H-hert, E-expectations not met or N needs not met. It's a really good and simple tool for parsing out what's the underlying emotion. But that helps us figure out our patterns of responses. And Homer definitely recognized this feature of our emotional psychology.

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