Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'
The Human Centered Design Podcast (Premium)
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How to Radio Scale It, You Need Both
In general, if you want to scale it, you always need both. You need management byin because you need budget for it. And with budget, the main issue is not financial budget, but time wyt. People need to be allowed to do this and work in this way. But at the same time, you need a small team, at least in the beginning, that is dedicated to work in this manner. So identify what is missing and then work towards what you need.
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