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KPIs for Your Support Team: Measuring the "Unmeasurable" | w/ Erika Macauley

The Art of Online Business

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What Does Success Look Like for Each of Your Tasks?

Tasks and responsibilities is what should help themself select at the job description stage. When we get to the best metrics, this is where we're going to outline what does success look like for each of those tasks. So if there's a YouTube video that goes out every Tuesday, the success metric is the YouTube video is published by 9am every Tuesday. And then you can take that the inboxes checked four times a day at these times. That's what we're looking for for that hard number KPI.

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