The Disconnect: Workers, Corporate Rhetoric, and Realities

This chapter explores the recent end of a U.S. dock workers' strike and its implications on employee treatment and corporate responsibility. It critically examines the gap between executive rhetoric about valuing employees and the stark reality of workforce disengagement, highlighting successful human-centric strategies in companies like Costco. The discussion also addresses the long-term benefits of prioritizing employee satisfaction over short-term financial gains, emphasizing the need for a shift in managerial focus.