What happens when customers meet chatbots? Discussing our latest research on AI in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Liam Garrity: We're in the middle of an incredible wave of AI innovation. What do people really think of customer service chatbots and the new generation of AI bots? Well, here at Intercom, we conducted user research to find out how users are adapting to these bots. I'm joined by two of our senior product researchers, Sophie Woods and Cormac Oduire.
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