Importance of Mandatory Training and Guidelines for Complaints Handling and Infection Control

Let's face it - CQC inspections can be scary stuff for principals and managers (and even associates!) As per your request, I brought on a CQC Specialist Advisor, Dr Chita Davda to share her top tips to passing with flying colours. https://youtu.be/iLkclWANzsk Watch GF021 on Youtube We discussed the common things that CQC checks on a practice, common questions they ask, and some tips on how to pass the examination. The emphasis is on understanding that the CQC and dental professionals share the same core ethics. Inspections aren't about catching each other out but ensuring the best possible care for patients. Need to Read it? Check out the Full Episode Transcript below! If you want to learn more about Dr Chita, you can check out her website https://www.trainwithchita.co.uk In the upcoming CPD event at The Shard, attendees will get a rare opportunity to hear from a lead inspector from the CQC. This provides a chance to debunk myths and understand common errors, offering clarity to dental professionals. If you want to be a part of this event, head over to https://protrusive.co.uk/shard If you enjoyed this episode, you will also like Indemnity vs Insurance 2023 – Which one is best for you? – GF019 Did you know? You can get CPD from the Web App or Phone App and watch premium clinical videos, for less than a tax deductible Nando’s per month? Click below for full episode transcript: Episode Teaser: Do you go through the notes? Is there a sort of a protocol you follow to go through every associate, every dentist's notes? How does that work? [Ruchita]Yeah, so we try and keep it as fair as possible. And obviously we'll ask permission of the dentist just to make sure they're okay for us to go through it. [Jaz]And if they say no, is that a cheat code? [Ruchita]If they say no, then we feel like you want something to hide. Try not to say no. I've had it queried a couple of times, but also we have like a warrant when we go into a practice. So in theory, we are able to access what we need to. But I'd also, as a fellow dentist, I like to just keep that respect for everyone. So even if I have to look at the drawers inside a dent, like a surgery, I'll always just be like, do you mind if I have a look? If there's anything you don't want me to see, maybe just get rid of it for a few minutes and then put it back in if that's okay. Jaz's IntroductionHello, Protruserati. I'm Jaz Gulati and welcome to a group function. We haven't done one of these episodes in a long while. A GF episode is basically when we take a question from the Protruserati. And you know what? I've always kind of shied away from compliance, right? Compliance type things don't excite me so much, but it's important to cover because that's what allows us to practice our dentistry safely. And that's exactly what today is about. So there's something in the UK called the Care Quality Commission or the CQC, and every dental practice needs to have some sort of inspection at some point from the CQC to make sure that everything is safe and well for that practice to deliver patient care. So I brought on today Dr. Ruchita Davda to talk us about what are the common pitfalls we make when it comes to these CQC inspections and how to make sure we pass with flying colors. There are no premium notes for this episode, but at the end you can get CPD for this by answering a few questions on the app. Otherwise, those of you listening, please enjoy those of you watching. It's not a super visual episode, but there's so many important nuggets. If you are a UK practitioner and you have a practice, or you're thinking about buying a practice one day, it gives you great insights into what the CQC actually does and how to make sure you are prepared for that eventuality. Please enjoy the episode and I'll catch you in the outro. Main Episode:Chita Davida, welcome to the Protrusive Dental Podcast. How are you? [Ruchita]I am good. Thank you.