The Resurgence of Marks & Spencer

This chapter examines the rise and challenges faced by Marks & Spencer, a British retail institution, from its impact through various life stages to its recent turnaround amidst external pressures like Brexit and the COVID-19 pandemic. Notably, it highlights a 6% sales growth and a substantial profit increase driven by strategic changes under new leadership, including price cuts and a revamped fashion line. The narrative also touches on broader retail industry trends, including the effects of cyber attacks and heightened inflation, set against a vibrant backdrop of urban life in India.