The First Step to Scale

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The first step to scale is to renounce your desire to scale, focus on those happy few. After graduating from y c, looped struck deals with sprint, forison, blackberry and a t an t. With the advent of the ephone, they became one of the frst offerings in the iphone ap store. In two thousand 12, looped was acquired by green dock corporation for more than forty three million dollars. Despite his youth, Sam accepted president of wy commenator at age 28. He repeats it to every founder that comes through YC's doors: Love is better than money.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

Read a transcript of this episode at https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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