5min chapter

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The Ghost in the Machine is Not Who You Think: Human Labor and the Paradox of Automation with Mary L Gray

This Anthro Life

CHAPTER

Ghost Work - An Ethnographic Group of Folks and Exogists

For every online service that seems to magically match a consumer to someone who's meeting their need along the way, there are really two streams of work. One is looking at what kinds of key words or, you know, text messages might be sent back and forth as sake consumer comments. The other is spot checking security records to make sure the driver you've contact ed matches the driver who's being routed to pick you up.

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