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9min chapter
Take the Transaction Out Of the Interaction
The CX Leader Podcast | A resource for customer experience leaders
Transforming Customer Experience in Auto Insurance
This chapter explores the unique challenges and innovations in customer experience within the non-standard auto insurance sector. It discusses a recent website redesign aimed at enhancing digital engagement while addressing the evolving expectations of customers influenced by industry leaders like Amazon and Starbucks.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode