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Talking Customer Centricity with Wharton Professor, Peter Fader (ENCORE)

RESTAURANT STRATEGY

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Adapting Restaurants Post-Pandemic

This chapter discusses the vulnerabilities in the restaurant industry exacerbated by the pandemic and emphasizes the need for innovation through customer-centric models. It uses the evolution of Starbucks as a case study for understanding customer behaviors and the implementation of customer lifetime value strategies for long-term success.

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