The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

The Role of Knowledge Content in AI Customer Service

This chapter explores the changing landscape of AI in customer service, focusing on the essential knowledge needed for effective implementation. It debates the ideal skill sets for team members tasked with optimizing content, emphasizing the value of simplifying complex information to align with company values.

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