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2min chapter
AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Role of Knowledge Content in AI Customer Service
This chapter explores the changing landscape of AI in customer service, focusing on the essential knowledge needed for effective implementation. It debates the ideal skill sets for team members tasked with optimizing content, emphasizing the value of simplifying complex information to align with company values.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode