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Are You Rewarding Good Outcomes With Bad Processes?
In too many organizations, people are counted as successful if they get a good result. And the problem is, it often takes years to find out what the results were. We need to start either celebrating, or at least normalizing good processes with bad outcomes. If you can score yourself on a set of bench marks around, ok, was my process thorough? Then even if the outcome wasn't good, that's part of how you become a learning organization.