The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

Introduction

The host welcomes Simon T. Bailey to discuss the significance of being the spark in customer service, creating operational excellence, investing in emotional moments for customers, and providing advice for aspiring leaders in customer service.

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