Topline cover image

E97: Dead or Alive? The Great Outbound Sales Debate

Topline

00:00

The Human Touch in Customer Service and AI's Uneven Impact

This chapter explores the integration of AI in customer service roles, focusing on its productivity enhancements for both novice and experienced professionals. It also examines a banking institution celebrated for its personalized service and presents research findings that challenge conventional beliefs about AI's benefits in service and investment fields.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app