The Risk of Customer Inertia in Banking

It's very difficult to create the energy to make someone open a new account. We're seeing huge numbers of people now already having an account with a Monzo or a Starling or a Revolut. I think if this had happened four or five years ago, maybe the banks would have been less at risk because there would have been a higher barrier to people moving their money into some of these other accounts. But we're seeing 1.6 million customers with Chase now, relatively new interest in the UK. So I think it is a different landscape. Mike, what do you reckon do you think banks are at riskier? It's not just around the interest rates. The bigger issue

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