How to Answer a Phone Call

I think it's number one a case of making a mountain out of a molehill so that means making something into a bigger deal than it is. Unfortunately it's very hard to manufacture a phone call I mean it's hard to role play this type of thing and to do it exactly as the other person would respond to you because there's so many different ways that people can respond to you. So what's the solution to all of this well today I want to just focus on some key phrases that you can use for some different moments during a phone callNumber one answering the phone number two addressing if there's any problems asking to repeat etc etcSo we're going to go through some of these