The culture side and the way you show up internally for yourselves I think plays a pretty hefty role in terms of how well now are you going to approach some of those solutions that from a technology side from a business impact customer impact end up showing up. How do you balance that out with things that still need to get done and need to getting done well? That's not easy to do because the clock is ticking on the business roll on borrowed time and money so how do you balanceThat's one good question one thing we've learned a lot about, he says. "Empathy goes a long way," she adds. 'Knowing that you have confidence but without ego and arrogance'

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