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#160 TKP Insights: Leadership
The Knowledge Project with Shane Parrish
The Right Thing to Do for the Customer and the Stakeholders
Malali: I sat down with the franchisee and he said, here's all the criticism. And there is a pattern. There were many other things like having beans on the menu. Malali: The right thing to do for the customer and the employees was to get in a new piece of equipment that was a flame.
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