4min chapter

Fintech Takes cover image

What Customers Want: The AI Concierge Revolution & What’s Next for Fintech CX

Fintech Takes

CHAPTER

Evaluating Customer Experience and AI Integration in FinTech

This chapter explores the use of customer experience metrics such as customer effort score and net promoter score in evaluating the Zeta Concierge feature. It highlights the evolution of the AI tool SAM, its initial challenges, and the shift towards a collaborative approach between human concierges and AI in customer service.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode