What's Your Secret?

As we got into the crisis, we quickly realized we had to demonstrate our values. And so we agreed that we were going to be guided by doing what's right for the customer,. Being transparent and doing everything in our power to make sure nothing like this ever happens again. Ase in a crisis, you don't know everything on day one. You don't even know sometimes how big the problem is. We went and looked at every vehicle we had to make sure we didn't have an issue. That caused us to recall a number of vehicles, even though there had never been an issue.