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5min chapter
The power of personalization in the age of AI | Mark Abraham
TED Talks Daily
The Power and Importance of Personalization in Business Growth
This chapter explores the significance of personalization in improving customer experiences, highlighting top companies like Netflix and Starbucks as well as effective strategies from Fidelity. It emphasizes that successful personalization is about meaningful engagement rather than just promotional offers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode